The member of staff who served us was polite but not very attentive. We are incredibly...More. If you book somewhere like this you expect first class...service which we definitely did not get.More, Dear Diddles83 Spoilt what up til then was a beautiful afternoon. The scones were delicious but the Victoria sponge was strange and a bit rubbery. Then it was all ruined by the large group that set themselves up on the table next to us. We are sorry we failed to meet your expectations with us and we caused a delay of over 15 minutes for your pot of hot water. "A cheese soufflé made from island Gallybagger cheese was so light that it evaporated on the tongue, and pearly white lemon sole caught that day had just the right level of bite. Get quick answers from The Royal Hotel- Afternoon Tea staff and past visitors. The service was a bit offhand though friendly and we had to go and ask for replenishment or missing items more than once as staff weren’t often in evidence. excluding any postage costs, from At £23 a head, plus £30 for a bottle of Prosecco we added, running out of basic ingredients seems either tight or poor asset management. However, The Royal missed out on a race five star review for the simplest of reasons. A few little tweaks to the outdoor chairs and a like of paint would make this place feel very French Riviera.More, I booked the Royal Afternoon Tea before going to the Isle of Wight as I wanted to treat my relative for her birthday. We do serve pure Devon clotted cream with all our scones and you may have mistaken it for another form of cream. didn’t like the other two fillings, which were hard to identify. that all Tables were booked and we could try the bar where they served tea and to ask if they can serve Cake.We were told by the so called manager that he was short staff and no time to get us 3 Slices of Cake At this point we were told the kitchen had run out both jam and cream. Use of vouchers is subject to availability. The afternoon tea was magnificent, served in the beautiful conservatory. It looked pretty but I would much prefer traditional Victoria sponge. The same amount was provided again, which to be fair to the hotel would probably be about the right amount. The scones, my measure...of afternoon tea, were delectable and in particular the strawberry conserve was exceptionally good. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. Afternoon tea is a sacrosanct tradition at The Royal, ever since Queen Victoria enjoyed taking some afternoon refreshment at the hotel when visiting Ventnor. Many thanks for taking the time to reflect your experience here and we are delighted to hear you felt 'pampered'. You have to let them know at the time of booking which cream tea you want, full works with sandwiches (circa £23ph) or just the scones and tea (£7.5ph). The service was a bit offhand though friendly and we had to go and ask for replenishment or missing items more than once as staff weren’t often in evidence. You have to let them know at the time of booking which cream tea you want, full works with sandwiches (circa £23ph) or just the scones and tea (£7.5ph). The member of staff who served us was polite but not very attentive. One disappointment was the lack of jam and cream for the scones.
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